FAQs & POLICIES
While Phenom Elite’s unofficial return policy is “we always want to do the right thing”, we do offer a 30 day money back guarantee or replacement of glove for faulty quality of glove. Glove must be returned back to Phenom Elite for inspection. Once inspected and determined glove doesn’t have “normal wear and tear” a refund or stock replacement is provided.
RETURNS & EXCHANGES
If an exchange needs to be made, please mail back the gloves you need to exchange, and contact firstname.lastname@example.org to notify the gloves you need replaced. Exchange shipments are dependent on in stock availability.
Please Note: For custom print on demand apparel items, there are no refunds or exchanges.
Return shipping address:
6903 St. Andrews Rd. Suite 4
Columbia, SC 29212
In general, our gloves sizing run the same as any pair of football or baseball gloves in the industry. What you wear in other brands, you would also wear in ours.
Glove orders that are in stock take between 3-5 business days to deliver. Orders placed on the weekend (Friday, Saturday, Sunday) will be shipped the following Monday.
- Shoes - Can take up to 3 weeks to deliver.
- Apparel - Can take up to 7-10 days to deliver.
Phenom Elite is not responsible for any incorrect information entered by the customer during the ordering process. Phenom Elite will send to the shipping address provided unless it is incomplete. In the event that an address is incomplete, Phenom Elite will contact the customer to complete the address and fulfill the order.