FAQs & POLICIES
ARE PHENOM ELITE GLOVES LEGAL?
Yes, they are. All of our football gloves are marked with the SFIA (Sports & Fitness Industry Association) standard logo to confirm to officials that Phenom Elite gloves meet the required standard. Our gloves are acceptable for in game use at all levels of play including but not limited to the NFHS & NCAA.
WHAT IS YOUR GLOVE WARRANTY?
We stand behind our products and while Phenom Elite’s unofficial return policy is “we always want to do the right thing”, Phenom Elite provides you with our Warranty Guarantee that all materials used will be free from defects. We will repair or replace, free of charge, merchandise that proves to be defective in workmanship or material. The gloves in question must be returned back to Phenom Elite for inspection. Once inspected and determined glove doesn’t have “normal wear and tear” a refund or stock replacement is provided.
Gloves should be returned to us within 30 days of purchase with its original sales receipt. Please be advised that this warranty does not cover tearing from normal wear or improper use or sizing.
WHAT IS YOUR RETURN POLICY?
If an exchange needs to be made, please begin the exchange process at the link below. Exchange shipments are dependent on in stock availability.
Return Center: https://phenomtracker.myreturnscenter.com/
Please Note: For custom print on demand apparel items, there are no refunds or exchanges.
Return shipping address:
735 Saturn Parkway Suite 500
Columbia, SC 29212
HOW CAN I FIND MY SIZE?
In general, our gloves sizing run the same as any pair of football or baseball gloves in the industry. What you wear in other brands, you would also wear in ours. Phenom Elite gloves are generally available in sizes Adult Small through XX-Large, as well as some glove models that are offered in Youth Sizes.
HOW SHOULD I WASH MY PHENOM ELITE GLOVES?
Machine wash on cold water cycle with non-bleach detergent. To remove odor, we suggest washing with a tablet of anti-bacterial denture cleanser. Air dry.
CAN I RESTORE THE GRIP ON MY CUTTERS GLOVES?
Wipe your gloves down with a damp towel and the grip will be restored.
WHAT IS YOUR DELIVERY TIME?
Glove orders that are in stock take between 3-5 business days to deliver. Orders placed on the weekend (Friday, Saturday, Sunday) will be shipped the following Monday.
- Shoes - Can take up to 3 weeks to deliver.
- Apparel - Can take up to 7-10 days to deliver.
- Custom Orders - Can take up to 6 weeks. For more information on our custom team order lead times, please visit this page: Lead Times
DO YOU SHIP INTERNATIONALLY?
Yes, Phenom Elite ships worldwide. Customers are responsible for any duties and taxes on international orders.
Phenom Elite is not responsible for any incorrect information entered by the customer during the ordering process. Phenom Elite will ship to the shipping address provided unless it is incomplete. In the event that an address is incomplete, Phenom Elite will contact the customer to complete the address and fulfill the order.