Shipping Policies
Kindly note that ALL USPS & UPS shipping times are estimated & we cannot make any guarantees. We appreciate your understanding!
[ STANDARD SHIPPING SPEEDS ]
- If you see the ‘Quick Ship’ logo listed on the product page, please allow 1-3 business days for processing, for ALL orders prior to shipment. This includes UPS Next Day Air & UPS Second Day Air shipping methods.
- If you see the 'Print On Demand' logo listed on the product page, this indicates that this product is made & sewn to order, therefore your order is estimated to arrive in 7-21 business days.
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Please also note that we do not accept returns or exchanges on “print on demand” products due to custom production.
- If you see the 'Deferred Ship' logo listed on the product page, this indicates that this product will not be shipped from our facility for 3-4 business days. In this allotted time your tracking details will not show any movement for your order.
[ SHIPPING CARRIERS ]
- USPS Ground Advantage — estimated 7 business days.
- UPS Ground Saver — estimated based on your location provided at checkout.
- UPS Ground — estimated up to 5 business days.
[ WHAT IS YOUR WARRANTY? ]
[ DO YOU SHIP INTERNATIONALLY? ]
Yes, Phenom Elite ships worldwide. Customers are responsible for any duties and taxes on international orders. Kindly note, ALL international shipping addresses must be in the ROMAN alphabet.
For international orders please allow 1-3 business days for processing prior to shipment. Your item will take between 10-21 business days to arrive after processing.
All international orders are shipped via UPS or DHL.
[ ORDER INFORMATION ]
Phenom Elite is not responsible for any incorrect information entered by the customer during the ordering process. Phenom Elite will ship to the shipping address provided unless it is incomplete. In the event that an address is incomplete, Phenom Elite will contact the customer to complete the address and fulfill the order.
